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FREQUENTLY QUESTIONS · QUICKLY CLEARED

Answers about ordering, service and delivery.

Here you will find compact answers to frequently asked questions about coating products, quantity discounts, commissioning, maintenance and your order.

Contact Advice directlyBy telephone or in writing
Service Practically solvedCommissioning and maintenance
Order Clearly informedConditions and delivery
01 Contact & adviceReach the right contact person quickly.
02 Order & ConditionsInformation about purchases and quantity discounts.
03 Service & DeliveryHelp with commissioning, maintenance and orders.

Direct wire to coat.

Contact & advice

To the contact form →
01

How do I get technical advice?

You can reach us by phone at +49 7545 933 9945 or about ours Contact form. You can also find our contact details in the footer and in the Imprint.

02

Where can I as an end customer purchase coated products?

You can easily order our products via our online shop. You are also welcome to purchase coated products from selected service partners.

Purchasing & Conditions

Questions about the ordering process

Is there a quantity discount?

Our volume discounts are transparently stored on our website. Dealers see the volume discounts after successful registration as a dealer or service partner. If you are an OEM or other large buyer, please contact us at sales@beschicht.com.

Support in everyday work

Service

01

How do I receive commissioning or on-site support?

You can easily book commissioning via our web shop. After booking we will contact you regarding commissioning. The implementation is carried out either by our own employees or by qualified partners.

02

My product is defective or requires service. What can I do?

You are welcome to book maintenance or repairs via our online shop. If repairs or maintenance are within the usual scope, the prices stated on our website apply. If there are any discrepancies, we will contact you. If there is a product defect within the warranty or guarantee period, we will of course cover the costs. Please contact us at service@beschicht.com.

Order & Shipping

Do you have any questions about an order or our products?

Please feel free to contact us by phone or email. You can find the contact details in the footer, in the legal notice and via our contact form. We have put together information about shipping and payment methods for you on a separate page.

coated. – Advice, service and products

Your question is still open?

Our team will be happy to help you personally with any questions you may have about products, orders or technical concerns.