Returns and refunds

How can I return an item that I have ordered?

As a consumer, you have the right to cancel this contract within fourteen days without giving any reason. A refund is not possible for contracts with companies.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

We offer consumers and companies a voluntary take-back guarantee for all SATA products purchased through our webshop beschicht.com. The voluntary take-back guarantee applies to returns within 14 days of receipt of the goods, provided that they are complete and in an unused or unopened condition.

Please note that returns are not possible for opened or used goods, or a corresponding restocking fee will be charged.

Please send the return to the following address:

Beschichtpunkt GmbH

Zum Tobelhölzle 1

88677 Markdorf

Telephone number: +49 7545 9339945

E-mail address: info@beschicht.com

You must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

What should you do?

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Taking back and disposal of old electrical appliances

If they so desire, customers may return electrical appliances purchased from us at their own expense at the end of their useful life. The return shipment must be agreed with us in writing in advance.